Free Shipping on Orders Over $500

Your cart

Your cart is empty

Check out these collections.
Engagement Rings
Wedding Rings
Bracelets
Earrings
Necklaces & Pendants

Lifetime Warranty

At CARAXY, we believe your jewelry should last a lifetime—reflecting the enduring nature of the love and memories it represents. Every piece is crafted to the highest standards of perfection and backed by our Lifetime Manufacturing Warranty, ensuring your complete confidence in its beauty and structural integrity.

Our Promise

We stand behind the superior craftsmanship of every CARAXY creation. Our Lifetime Warranty and care services include the following:

Lifetime Complimentary Services

  • Professional Cleaning: Complimentary professional cleaning using ultrasonic equipment to help restore your jewelry’s brilliance.

  • Resizing / Length Adjustment: Complimentary ring resizing or chain length adjustment within 2 US sizes, where applicable. (Only for DEFINITIES Diamond)

  • Repair for Non-Accidental Issues: Complimentary repair for issues that are not caused by human damage, misuse, accidents, improper wear, or external force. (Not include replacement or re-setting of lost diamonds or stones)

  • Routine Maintenance: Complimentary inspection and prong tightening to help ensure the security of your diamonds and stones.

First-Year Complimentary Services

The following services are complimentary within the first year from the date of delivery:

  • Resizing / Length Adjustment: Complimentary ring resizing or chain length adjustment within 2 US sizes, where applicable. (For DEFINITIES diamond selections, resizing is complimentary for life; however, resizing more than three times is not recommended, as repeated adjustments may weaken the precious metal and affect setting security.)

  • Rhodium Refinishing: Complimentary rhodium refinishing for eligible jewelry to help maintain its bright, polished appearance.

  • Accent Stone Replacement: Replacement of loose or lost accent stones (individualstones below 0.20 carat).

  • Chain Soldering: Complimentary soldering service for broken chains. (If additional precious metal was required, the difference would be charged before soldering).

What is Not Covered

To maintain the integrity of our warranty, please note that the following are excluded:

  • General Wear and Tear: Natural patina, surface scratches, dents, fading, deformation, or changes caused by regular daily wear.

  • Misuse & Accidental Damage: Damage caused by trauma, impact, dropping, pulling, bending, improper storage, improper cleaning, or exposure to harsh chemicals.

  • Loss or Theft: Loss, theft, or unexplained disappearance of jewelry or stones is not covered. We strongly recommend obtaining independent jewelry insurance to protect against loss, theft, or accidental damage.

  • Third-Party Alterations: Any jewelry that has been resized, repaired, polished, modified or otherwise altered by a jeweler other than CARAXY may void this warranty.

  • Approved Customizations: Errors in custom designs or modifications once final approval has been granted by the customer.

Additional Terms & Service Fees

  • Eligibility:  This warranty applies only to genuine CARAXY jewelry purchased directly from CARAXY. Proof of purchase may be required.

  • Inspection Required: All warranty claims must be reviewed and approved by CARAXY. Whether an issue qualifies for complimentary service will be determined after professional inspection.

  • Resizing / Length Adjustment: Adjustments exceeding 2 US sizes, or adjustments involving complex structures, special designs, or additional metal weight, may incur a service fee.

  • Custom Modifications: Any structural changes to a finished piece are chargeable and are not eligible for free replacement or return.

  • Shipping & Logistics: * Customers are responsible for all round-trip shipping duties, taxes and any other related logistics fees when sending jewelry to CARAXY for inspection or repair.

  • Other After-Sales Services & Annual Service Fees: Services that are not included in the complimentary lifetime or first-year coverage may be subject to the annual service fee standards listed below.

  • CARAXY Care & Repair Service Guide
    Service Complimentary Coverage Service Fee Processing Time Notes
    Professional Jewelry Cleaning Lifetime complimentary Free 1–7 business days Cleaning only. Repairs or replacement parts are quoted separately.
    Ring Resizing / Chain Length Adjustment Only DEFINITIES for lifetime complimentary; others are free for the first time HK$100 1–7 business days Some styles cannot be resized due to design or craftsmanship limits. Please confirm before purchase.
    Jewelry Refresh / Polishing Free within the first year HK$100 1–7 business days Available for eligible K gold, platinum, and silver-set jewelry.
    Repair — Manufacturing Issue Lifetime complimentary Free 10–20 business days Labor is complimentary. Missing stones are not included unless stated otherwise.
    Repair — Accidental or Customer-Caused Damage / From HK$200 10–20 business days Final fee depends on the actual condition after inspection.
    Stone Replacement ≤ 0.02 ct Free within the first year HK$50 / stone 10–20 business days Applies to eligible accent stones.
    Stone Replacement 0.03–0.05 ct / HK$100 / stone 10–20 business days If the original accent stone is still available, re-setting is free. If lost, replacement will be charged at the listed fee.
    Stone Replacement 0.06–0.10 ct / HK$250 / stone 10–20 business days If the original accent stone is still available, re-setting is free. If lost, replacement will be charged at the listed fee.
    Chain Soldering Free within the first year HK$100 1–7 business days Available for eligible chain styles.
    Clasp Replacement / HK$200 1–7 business days Old metal parts will not be returned.
    Bracelet Clasp Repair / From HK$300 By inspection Final fee depends on the actual condition.
    IGI Certificate Replacement ≤ 1 ct / HK$500 15–28 business days Same fee applies if the certificate is lost during return or exchange.
    IGI Certificate Replacement 1–3 ct / HK$1,500 15–28 business days For diamonds over 3 ct, please contact us for a custom quote.

    Please note: All service fees are listed in HKD. Final repair fees and processing times may vary depending on the actual condition of the jewelry after inspection.

  • Important: Please contact us at support@caraxy.com before sending any item back to us. Items sent without prior confirmation may not be accepted or processed.

How to Initiate a Warranty Claim

  1. Submit a Request: Email support@caraxy.com with your order number, a detailed description of the issue, and clear, high-resolution images of the jewelry.

  2. Professional Inspection: Our jewelry specialists will review your case and determine if the issue qualifies for complimentary service under this warranty.

  3. Service Confirmation: If the issue qualifies for complimentary service, we will confirm the repair, maintenance, resizing, or replacement details with you before proceeding.

  4. Non-Warranty Issues: If the issue is not covered by this warranty, we will provide a fair service estimate before proceeding with any work.

  5. Shipping-Arrangement: Once the service details are confirmed, our team will provide instructions for sending your jewelry to CARAXY. Customers are responsible for all applicable round-trip shipping costs, duties, taxes, insurance, and related logistics fees.

Caring for Your CARAXY Jewelry

A Lifetime of Brilliance Awaits. Your jewelry deserves the same devotion you gave when choosing it. With the CARAXY Lifetime Warranty, we promise to stand beside you—from your first sparkle to every shining moment that follows.

📧 Questions? Reach our concierge team at support@caraxy.com.